Refund Policy
A legal disclaimer
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Refund Policy - the basics
Returns are accepted within 14 days of delivery for unopened, unused merchandise (e.g., apparel and accessories) in original packaging with proof of purchase. Print magazines and digital issues are final sale and not eligible for return. To start a return, contact us with your order number; customers are responsible for return shipping unless the item is defective or incorrect. Damaged or wrong items must be reported within 7 days of delivery for a free replacement or refund. Shipping fees are nonrefundable, and customized or clearance items aren’t eligible. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return.
What to include in the Refund Policy
A clear Refund Policy should state what’s covered (physical goods, digital issues, subscriptions, events) and the time window to request a refund (e.g., 14–30 days from delivery/purchase), define item conditions (unopened/unused, original packaging) and list exclusions (digital downloads, gift cards, custom or clearance items, print magazines if final sale). It should explain how to request a refund (contact method, order number/RMA), who pays return shipping (with exceptions for defective or incorrect items), how to report damage (e.g., within 7 days with photos), and whether you offer exchanges or store credit. Include where to send returns, inspection steps, outcomes (refund/exchange/store credit), processing timelines (e.g., 5–7 business days), and refund method (original payment). Clarify shipping fees and any restocking charges, how bundles/discounts affect partial returns, how gifts and subscriptions/recurring charges are handled (proration/cancellation cutoffs), and special rules for preorders, deposits, and international orders (duties/taxes, longer timelines). Reserve the right to limit service for abuse or excessive returns, and note that local laws (e.g., EU/UK cooling-off periods) may override parts of the policy; provide up-to-date contact details for support.